Refund and Returns Policy

At EleganceByEnnie, we value your trust and are committed to delivering high-quality jewelry that makes you feel elegant and confident. If for any reason you are not fully satisfied with your purchase, our Refund and Return Policy below explains how we can assist you.

1. Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, unworn, and in the same condition that you received them, with original packaging and tags intact.

  • For hygiene reasons, earrings and body jewelry cannot be returned unless faulty.

  • Customized or engraved pieces are final sale and cannot be returned.

2. Exchanges

  • If you received the wrong item, size, or a defective product, we will happily exchange it at no additional cost.

  • Exchanges must be requested within 7 days of delivery.

  • Exchanges are subject to stock availability.

3. Refunds

  • Once your return is received and inspected, we will notify you by email or phone.

  • If approved, refunds will be processed within 7–14 business days to your original payment method (or via bank transfer for local orders).

  • Shipping fees are non-refundable.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error (wrong item, damaged or defective product).

  • Please ensure items are securely packaged to prevent damage during transit.

5. Non-Returnable Items

  • Sale or clearance items.

  • Gift cards and promotional items.

  • Customized or engraved jewelry.

  • Earrings and body jewelry (for hygiene reasons).

6. How to Request a Return or Exchange

  • Contact us within 7 days of receiving your order via:

  • Provide your order number, reason for return, and pictures (if defective/damaged).

  • Our team will guide you through the process.

7. Important Notes

  • We reserve the right to refuse returns that do not meet the above conditions.

  • By purchasing from EleganceByEnnie, you agree to this Refund and Return Policy.

✨ At EleganceByEnnie, our goal is to ensure every customer shines with confidence. We will always do our best to resolve any concerns quickly and fairly.