Privacy Policy

At EleganceByEnnie, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us online or offline.

1. Information We Collect

We may collect the following types of information when you shop with us or use our services:

  • Personal Details: Name, phone number, email address, billing/shipping address.

  • Order Information: Payment details (processed securely through third-party providers), purchase history, and delivery preferences.

  • Communication Data: Messages sent via WhatsApp, email, social media, or website forms.

  • Technical Data (for online users): IP address, browser type, and usage patterns for website improvement.

2. How We Use Your Information

Your information is used for:

  • Processing and delivering your orders.

  • Sending order confirmations, updates, and customer service responses.

  • Personalizing your shopping experience.

  • Informing you about promotions, new collections, and special offers (only with your consent).

  • Improving our products, services, and customer support.

3. Sharing of Information

  • We do not sell or rent your personal data to third parties.

  • We may share information only with:

    • Trusted service providers (such as courier and payment processors) to fulfill orders.

    • Legal authorities if required by law or to protect against fraud and misuse.

4. Data Security

  • We implement strict security measures to protect your data against unauthorized access, alteration, or disclosure.

  • Online transactions are processed via secure payment gateways. EleganceByEnnie does not store your card details.

5. Cookies & Tracking (for website users)

  • Our website may use cookies to improve user experience, remember preferences, and analyze traffic.

  • You can disable cookies in your browser settings, but some features may not work properly without them.

6. Your Rights

As our valued customer, you have the right to:

  • Request access to the personal information we hold about you.

  • Correct or update your personal data.

  • Opt out of marketing messages at any time.

  • Request deletion of your data, subject to legal and transactional obligations.

7. Retention of Data

  • We retain your information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Third-Party Links

Our website or social media may contain links to third-party platforms. EleganceByEnnie is not responsible for the privacy practices of those external sites.

9. Updates to Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date.

10. Contact Us

If you have any questions about our Privacy Policy or how your data is handled, please contact us:

✨ Your privacy matters to us. By shopping with EleganceByEnnie, you consent to the collection and use of your information as described in this policy.